Support > Business Plan Pro > Installing and Updating > Installation Error 1607

Installation Error 1607

During the installation of our software, you may encounter one of the following errors:

Resolution

This error is due to a problem within the InstallShield software, which is a third-party application used to install programs within the Windows operating system. 

To resolve this problem you will need to take the following steps:

  1. Click the link below for your software version; when prompted, Save the file onto the Desktop of your computer:
    • Business Plan Pro 2007, Business Plan Pro v11, Marketing Plan Pro 9.0 or v11:
      IsScript11.zip
  2. Unzip the above file using the WinZip utility (or right-click and choose Extract All if using Windows XP).
  3. After the file has been extracted, double-click on the Isscript_.msi file to install the Install Shield Script files. **
  4. Restart your computer.
  5. Install your Palo Alto Software program.

You may encounter the following error message when installing the IsScript.msi file:

"The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or the Windows Installer is not correctly installed. Contact your support personnel for assistance. "

If this happens, you will need to follow Microsoft's instructions to resolve this error:

Microsoft Knowledge Base Aricle #319624

If the Error 1607 persists, the instructions in the following article at Install Shield's Web site may help to resolve the problem:

Error -1607: Unable to Install InstallShield Scripting Run Time

About this article:

This article applies to the following product versions: 

Products: Versions:

Business Plan Pro

  • 12.0 (US)
  • 11.0 (US - UK)
  • 2007 (US - UK - Canadian)
  • Social Enterprise Edition
Sales & Marketing Pro
  • v11

Marketing Plan Pro

  • v11 powered by Duct Tape Marketing
  • v 9.0 (US - UK)
  • Tourism Marketing: Travel Alberta Model

Advertising Plan Pro

Academic Only Software