Support > Business Plan Pro > Error Resolutions > Problem detecting the Internet

Problems detecting the Internet

When attempting to Activate by Internet, download the latest updates, Open a Sample Plan, or use the Web Resources in your software, you may get an error message similar to the following:

An error occurred while trying to download from the Web. Either the plan is no longer available or your Internet connection is not working properly.

You may see this message even after you have tested your Internet connection with Internet Explorer and it appears to be functioning normally.

Why is this happening?

Our software requires an Internet connection for Activation, to download updates, and to access the sample plans. The software uses the settings determined by Internet Explorer, the default Windows browser, in order to detect and utilize your current connection to the Internet. If Internet Explorer functions properly on the computer, but your Palo Alto Software program is unable to detect and use your Internet connection, this indicates that there is a firewall or some other security/network application which is preventing the application from connecting to the Internet.

Resolution

Check Firewall and Security Applications

To resolve the problem, you will need to create a rule in your firewall or other security/network application(s) allowing the Palo Alto Software application and the Update Manager unlimited access to the Internet.

Unfortunately, due to the wide variety of hardware, software, and network configurations, Palo Alto Software cannot provide assistance with creating firewall rules or configuring your network security to allow this connection. You will need to contact your firewall manufacturer, ISP, or network administrator for such assistance.

Filenames to allow

Click your installed version, below, to see filenames which should have permission to access the Internet.

Business Plan Pro v 12

  • Main Program: Pas.Bppenu.exe
  • Sample Plan Browser: Pas.Bppenu.SampleBrowser.exe
  • Resources Browser: Pas.Bppenu.AppResources.exe
  • Desktop Launcher: Pas.Bppenu.Desktop.Launcher.exe
  • Help Files: Pas.Bppenu.Help.exe
  • Venture Capital Database Browser: Pas.VentureCapitalBrowser.US.exe
  • Critical Updates and patches: Pas.Downloader.exe

Business Plan Pro 11.0

  • Main Program: Pas.Bppenu11.exe
  • Sample Plan Browser: Pas.Bppenu11.SampleBrowser.exe
  • Resources Browser: Pas.Bppenu11.AppResources.exe
  • Desktop Launcher: Pas.Bppenu11.Desktop.Launcher.exe
  • Help Files: Pas.Bppenu11.Help.exe
  • Venture Capital Database Browser: Pas.VentureCapitalBrowser.exe
  • Critical Updates and patches: Pas.Downloader.exe

Business Plan Pro 2007

  • Main Program: pas9_app.exe
  • Critical Updates and patches: pas9_update.exe

Sales and Marketing Pro

  • Main Program: Pas.smpenu11.exe
  • Sample Plan Browser: Pas.smpenu11.SampleBrowser.exe
  • Resources Browser: Pas.smpenu11.AppResources.exe
  • Desktop Launcher: Pas.smpenu11.Desktop.Launcher.exe
  • Help Files: Pas.smpenu11.Help.exe
  • Venture Capital Database Browser: Pas.VentureCapitalBrowser.exe
  • Critical Updates and patches: Pas.Downloader.exe

Marketing Plan Pro 11.0 Powered by Duct Tape Marketing

  • Main Program: Pas.Dtmenu11.exe
  • Resources Browser: Pas.Dtmenu11.AppResources.exe
  • Desktop Launcher: Pas.Dtmenu11.Desktop.Launcher.exe
  • Help Files: Pas.Dtmenu11.Help.exe
  • Critical Updates and patches: Pas.Downloader.exe

Marketing Plan Pro 9.0

  • Main Program: pas8_app.exe
  • Critical Updates and Patches: pas8_update.exe

Other Interim Solutions

In the meantime, Palo Alto Software can only provide you with work-around solutions to assist you if you continue to encounter such problems. These solutions include the following:

Use the "Call us to Activate" option:

You can activate your software by contacting our Activation Department directly via the telephone by using this option. The Activation dialog will provide you with a toll-free number (within the US) to contact a live Activation Agent. Keep the dialog open on your screen when you call, and the agent will provide you with a Confirmation ID number to activate the software.

Call or email us for the latest software updates:

You can download and install the latest updates for your software by using a manual update file for the software. When you would like to update the software, click About on the Help menu to see your current version number. Call or email us with this information and your request for an update, and we will be able to provide you a link to the appropriate update file.

Install sample plans on your hard drive:

You can install the sample plan files onto the hard drive of the computer. The Sample Plan Browser can then open the files from your computer's hard drive in the absence of an Internet connection. Instructions on how to do this can be found within the following article: Unable to open Sample Plans

Additional Detail

If Internet Explorer is able to connect to the Internet and browse Web pages without any difficulties, then our software should be able to use this connection to download updates or sample plans as well. There are no settings to adjust within Business Plan Pro in order to connect to the Internet. Our software uses the settings which are configured by Internet Explorer to avoid requiring users to make adjustments within our program to detect the Internet Connection.

About this article:

This article applies to the following product versions: 

Products: Versions:

Business Plan Pro

  • 12.0 (US)
  • 11.0 (US - UK)
  • 2007 (US - UK - Canadian)
  • Social Enterprise Edition
Sales & Marketing Pro
  • v11

Marketing Plan Pro

  • v11 powered by Duct Tape Marketing
  • v 9.0 (US - UK)
  • Tourism Marketing: Travel Alberta Model

Advertising Plan Pro

Academic Only Software